Shipping policy

Thank you for your interest in the Emotional Emergency Kit. We are committed to processing and delivering your order with care and efficiency.

Order Processing

All orders are processed within 2–5 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been successfully placed, and a second email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

Shipping rates and delivery times are calculated at checkout based on your location and selected shipping method. Standard delivery within the United States typically takes 3–7 business days after processing.

Please note that delivery times are estimates and may vary due to carrier delays or external factors beyond our control.

Pre-Orders

If you purchase a pre-order item, shipping timelines will be clearly communicated at the time of purchase. Orders containing pre-order items may ship once all items are available, unless otherwise specified.

Shipping Address

Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Delayed Packages

Once an order has been shipped, we are not responsible for delays caused by the carrier. If your package is lost or significantly delayed, please contact the shipping carrier directly. You may also reach out to us for assistance, and we will do our best to support you.

Damaged Items

If your order arrives damaged, please contact us within 5 days of delivery with your order number and photos of the item and packaging. We will review your request and provide a resolution as appropriate.

Contact Us

If you have any questions about your order or shipping, please contact us at:
info@emotionalemergencykit.com